Good questions
Everything you might want to ask.
Can't find what you're looking for? Write to us at woof@pawch.co, we'll always reply.
Most asked
How do I collect the fur?
The short answer is a pinch, about the size of a coin, brushed out during a normal cuddle.
Product
Product
What is The Pawch, exactly?+
A handcrafted, premium leatherette paw charm with an ultra-clear window that holds a small lock of your companion's fur. Polished silver hardware, ready to clip onto keys, bags, leashes, or collars.
Is this only for pets who have passed away?+
Not at all. Most Pawch owners carry it for pets who are very much alive. For the school run, the work trip, the meeting you're dreading. A way to keep them close, always.
Does it work for cats as well as dogs?+
Yes. The Pawch is made for any furry companion. Dogs, cats, and the occasional very fluffy bunny.
How do I get the fur in?+
Every Pawch comes with simple step-by-step instructions and a tiny tool to gently tuck a small lock of fur behind the ultra-clear window. Two minutes at the kitchen table.
Can I order one for a pet who has passed away?+
Yes, so many people do. If you have kept a small lock of their fur, it tucks gently into the window at home with the included tool. A little bit of them, close enough to hold.
Is it waterproof or shower safe?+
It handles rain, splashes, and everyday life without a worry. We would skip the shower, the pool, and the dishwasher. Leatherette lasts longer when it dries out between adventures.
Can the fur fall out of the window?+
No. The window seals shut once you tuck the fur in, so your little lock stays exactly where you put it.
What are the exact dimensions?+
The paw sits at 4.5 cm tall by 4 cm wide, about the size of a large coin. The polished silver clasp adds another 3 cm. Light enough to forget, sturdy enough to carry every day.
Can I gift one with a note?+
Every Pawch arrives in a giftable keepsake box, ready to hand over as is. Gift notes are coming soon.
How much fur do I actually need?+
About a pinch, roughly the size of a coin. Less than most people expect. Our full fur guide walks you through it.
How do I collect the fur safely?+
With a soft brush during a normal cuddle, never with scissors on a wriggling pet. Our full fur guide shows you exactly how.
How does the fur go into the window?+
Open the snap tab, lay the fur gently inside so it fans out, and press it closed. It holds. Our full fur guide shows this step by step.
Who makes Pawch?+
Pawch began in December 2025 after our founder lost her dog and made the keepsake she wished she had. Our small team now hand-stitches each one in small batches.
Do Pawch colours sell out?+
Yes. We make small batches, so popular colours can sell out while our small team restocks them.
Is there a Pawch discount code?+
Yes. EXTRA5 gives 5% off. We do not run other promotional sales.
Shipping
Shipping & delivery
Where do you ship from and how long does it take?+
We process orders in 1 to 2 business days and ship worldwide with tracking. Most Pawches arrive in 7 to 10 days from the moment you order.
How do I track my order?+
The moment your Pawch leaves us, you'll get an email with a tracking link. Tap it any time to see where your parcel is on its way to you.
Returns
Returns
What is your return policy?+
Our 30-day promise: if you or your pet aren't completely happy, write to us and we'll make it right. No forms, no small print.
What if it arrives damaged?+
Send us a photo within 30 days of delivery and we'll ship a fresh Pawch on us, same day where we can. No need to send the damaged one back.